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Для меня, как для новичка в должности руководителя, эта книга просто спасательный круг! И как вовремя был он брошен! Хочу отметить разбор реальных ситуаций. Я получила ценные советы, которые сразу старалась применить на практике. И результаты не зставили себя ждать! Прошло время конфликтов, недопонимания и непрофессионального поведения. Очень приятно смотреть, как твой сотрудник повышает свой профессионализм, развивает свою компетенцию. Спасибо!

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Александра Сак-Саковская, согласен! Мне тоже очень полезной книга оказалась.

Очень полезная и практичная книга, рекомендую! Одна теория про «ведро-наперсток-стакан» чего стоит! Я наконец-то смогла донести до сотрудника моменты, которые ему нужно откорректировать в работе, и он не стал от меня закрываться, все замалчивать и потом пол дня ходить недовольным. Я нашла подход! Уже даже вижу, что сотрудник начал потихоньку исправляться и очень надеюсь, что это только начало. Безличные предложения – это просто великий инструмент для донесения критики людям, которые ее не переносят. Я сама люблю развиваться, расти, и раньше не могла понять, почему мои рекомендации вызывают у некоторых такое негативное восприятие. Я же ему самому хочу помочь достигать результата, ему же от этого лучше будет! А оказалось, я просто мысль несла верную, а вот формулировки подкачали. Немного совсем изменений – а результат совсем другой. Отлично!

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очень понятно, по делу, практически применимо в российской практике, есть почти скрипты или образцы обратной связи, но их можно было бы и побольше

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Мало воды как в большинстве книг, хорошие советы, задания для понимания сказанного.

Хорошая книга, поможет для начинающих и их начала для хорошего фундамента.

","user_display_name":"Даниил Лисов","user_avatar_url":"/pub/avatar/100/00/10/24/26/97/62/1024269762.jpg","user_is_verified":false,"user_role":null,"user_id":1024269762,"is_comment_left_by_reviewed_person":null,"created_at":"2023-03-25T11:02:22","likes_rating":3,"likes_count":3,"dislikes_count":0,"is_liked_by_current_user":false,"is_disliked_by_current_user":false,"is_removed_by_moderator":false,"black_listed_by_user":false,"item_rating":5,"replies":[],"is_user_profile_clickable":true,"source":"litres","replies_count":0},{"id":6634726,"caption":null,"text":"

Мне эта книга оказалась очень полезной. В нужный момент попалась на глаза и не разочаровала. Ясно, доступным простым языком и по существу. Реальные техники как что делать. Это для меня самое важное. Советую всем кому нужно повысить самостоятельность, инициативность и ответственность сотрудников, причем как подчиненных, так и прочих, с кем контактируешь и кто не находится в твоем подчинении.

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Правило 4: как на практике использовать знаменитый «плюс-минус-плюс» Это правило известно почти каждому руководителю, побывавшему хоть на одном тренинге по управленческим навыкам. Однако, мало кто его применяет. На мой вопрос «почему?» обычно отвечают, что в теории все понятно, а вот что говорить в первый и последний «плюс», чтобы это не выглядело нелепо, непонятно. Давайте с этим разберемся. Эти три этапа необходимы как раз для того, чтобы менеджер, получив негативную информацию о своей работе, все же нашел в себе силы пойти исправляться, а не прокрастинировать, критиковать начальство с коллегами или увольняться. Как ее применить? Допустим, вы недовольны качеством отчета. Тогда ваша подача негативной связи может выглядеть так: Этап 1 – вы выделяете что-то, что в этой работе вас устраивает. Например, что отчет прислан в срок. Этап 2, основной – вы приговариваете, что вам не нравится в отчете и как это нужно изменить сейчас и в будущем. Этап 3 – вы либо выражаете уверенность, что сотрудник успешно справится с этим замечанием, либо говорите, что после коррекции этого замечания отчет будет вас полностью устраивать.

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