Простые и поучительные истории об индустрии гостеприимства и сервисе.

Автор книги Надежда Кириченко — эксперт в сфере гостеприимства, руководитель отдела обучения и ведущий тренер в компании QA Hotel Service, специализирующийся на обучении сотрудников сферы HoReCa.

Книга написана на основе событий, которые происходили с автором и его коллегами в профессиональной деятельности, и состоит из отдельных, не связанных между собой коротких историй. Автор призывает читателя поразмышлять на тему важности оказания услуг высокого качества и в ненавязчивой, но назидательной форме дает рекомендации по повышению уровня обслуживания и формированию лояльности клиентов.

Книга может быть использована как учебное пособие для сотрудников сферы гостеприимства и сферы обслуживания в целом, а также будет интересна широкому кругу читателей, желающих заглянуть в «закулисье» работы отелей и ресторанов.

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Мы готовили эту книгу в рамках подкаста «Сам издамся». Надежда вложила силы, время и много-много своих знаний. Она крутой спец и это позволило сделать текст максимально полезным. Я очень рада, что помогла этой книге появиться на свет, а также познакомилась с Надеждой – теперь судьба книги в руках читателей. Мы ждём ваши отзывы, прочтения и звёздочки :)

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Полина Воронина, спасибо за эту большую совместную работу над книгой и поддержку!

Привет всем! Я автор этой книги. Желаю приятного прочтения. Буду благодарна за ваши отзывы и комментарии. Они очень важны для меня.

Реальные истории, написанные и читающиеся легко и быстро, но с таким глубоким смыслом! Считаю книгу обязательной к прочтению каждым, кто работает в HoReCa в частности и в целом в сфере обслуживания!

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Екатерина, спасибо большое!

Самое эмоциональное учебное пособие, которое я когда либо видела. И конфликтология, и мотивация, и тонкий психологический анализ. И все это из стандартных казалось бы ситуаций, которые обычно никто не замечает.

За литературный дар отдельная благодарность! Книга – услада для моих глаз!

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Что в жизни ценно? На мой взгляд, искренность. Читая книгу \"Добро пожаловать в гостеприимство, я чувствовала искреннюю заинтересованность автора в том, чтобы деликатно, осторожно, но при этом очень открыто и прозрачно показать «внутреннюю кухню» индустрии без пафоса и лоска. Это действительно получилось искренне. Рекомендую к прочтению для получения опыта; полезна будет как тем, кто только начинает погружение в профессию, но и тем, кто уже корифей.

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Полина, благодарю Вас!

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