¿Qué entendemos por inteligencia emocional y cómo afecta en el trabajo y en la vida en general?

La inteligencia emocional es la capacidad de una persona para poder gestionar de una manera empática las relaciones personales ya sea en el trabajo o en la vida en general.

Si nos centramos en el mundo de la gestión comercial hay que distinguir entre el cliente externo y el cliente interno y es muy importante poder INFLUIR en ellos con tu comportamiento. Siempre hay que intentar situarse en la mente de la/s persona/s con las que te relaciones y evitar prejuzgarlas ya que no nos permite avanzar y es un factor que limita el desarrollo relacional.

La escucha activa es fundamental (aunque no es mi punto fuerte sino un aspecto de mejora constante) y entender y analizar las circunstancias emocionales que rodean a la persona con la que te relacionas.

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