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Я сторонник практического подхода. В этой книге мне дают конкретные рекомендации и подкрепляют примерами нашей российской реальности.

Высокопарные рассуждения об опыте Гугл или Запос интересны, но пока малоприменимы в нашем среднем или малом бизнесе.

Эта книга про то, как относиться к сотрудникам так, чтобы они чувствовали себя партнерами, а не ресурсом, как получать дивиденды от работы в команде и научиться верить в то, что люди хотят примерно того же, что и собственник бизнеса: заниматься интересным и важным делом, расти профессионально, хорошо зарабатывать. Это очень важная часть книги лично для меня, потому как чаще встречаю книги про то «вы или вас!», «как выжать максимум из своих сотрудников», «заставьте их работать», но люди все это чувствуют и получается обратный эффект – чем больше начальники давят, тем с большей креативностью сотрудники находят варианты обмануть их.

В «Ух ты сервис» говориться о том, что сделать счастливым клиента может только счастливый сотрудник и, в первую очередь, нужно уделить внимание сотрудникам, а не клиентам.

Понравились примеры, подробно разобраны и даны рекомендации. В книге идет речь именно о нашей, российской, ментальности (сотрудники и клиенты), а она очень отличается от американской и европейском, именно поэтому не всегда работают рекомендации зарубежных авторов в наших компаниях.

Я посмотрела информацию об авторе, он действительно управляет компанией более 20 лет, и судя по отзывам об этой компании, управляет успешно! Думаю стоит доверять его советам .

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Мне понравилась книга! Интересно и правильно. Описан алгоритм простых действий, которые помогут прийти к успеху не только в бизнесе, но и практически в любой сфере жизни. К сожалению клиентоориентированности в России нет, но возможно эта книга поможет руководителю, собственнику бизнеса, продавцу в «пятерочке» сделать нас лучше.

","user_display_name":"wp8_8798797896f4ddfa101927243","user_avatar_url":null,"user_is_verified":false,"user_role":null,"user_id":221702577,"is_comment_left_by_reviewed_person":null,"created_at":"2016-07-23T14:20:45","likes_rating":7,"likes_count":11,"dislikes_count":4,"is_liked_by_current_user":false,"is_disliked_by_current_user":false,"is_removed_by_moderator":false,"black_listed_by_user":false,"item_rating":null,"replies":[],"is_user_profile_clickable":true,"source":"litres","replies_count":0},{"id":1688571,"caption":null,"text":"

Книга – взрыв! Читать всем, кто работает в прямых продажах и хочет завоевать любовь и доверие клиентов, вывести бизнес на новый уровень. Рекомендую!

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Это просто невероятно интересная и полезная книга! Более того я присутствовала на тренинге Виталия и я действительно в восторге! Он прекрасен,он мастер своего дела!

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Книга о клиентоориентированности написана практически «заборчиком». Едва ли не каждое второе слово с заглавной буквы. Кровь из глаз.

По содержанию – полезнее почитать любой учебник по сервису, воды будет меньше, пользы столько же.

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В японском языке есть прекрасное слово, которое обозначает подобную деятельность. Прекрасно оно потому, что его звучание для русского уха вызывает веселые ассоциации и одновременно передает недопустимость такого отношения к работе: мýда . Это понятие означает деятельность, которая потребляет ресурсы, но не удовлетворяет потребности Клиента.

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Нам не стать такими, как нужно, оставаясь такими, как есть. Макс Днепри

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Любой Сотрудник компании, согласно нашему определению Сервиса, создает «ценность» и «пользу» для других людей. Представьте, если каждый начнет оценивать свою работу по количеству людей, которых восхитил. Какие значительные изменения произойдут с компанией, если в ней будут работать люди, ведомые желанием удивлять и восхищать Клиентов

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