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Автор рассуждает о процессе принятие решения на практике – как решать стоящие перед руководителем проблемы, как развить стратегическое мышление, как достигать поставленных целей.

Вопрос стимулирования и мотивации персонала рассматривается сквозь призму эмоционального интеллекта в совокупности с методами коучинга, и развития собственного интеллекта (IQ).

Значительная часть книги отведена вопросу развития политического интеллекта, который, по мнению автора, является основным аспектом в управлении людьми и достижении целей.

Не стандартное мышление, оригинальный подход к теме Джо Оуэна, при этом, простота изложения мыслей, позволяют прочитать книгу не только быстро, но и с большим интересом.

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Полезная книга. Но не совсем для российского бизнеса и российской действительности. Нестандартный образ мышления, дельные советы. Скорее рекомендую, чем нет.

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Автор подошел к изложению материала со знанием дела – книга основана на практических ситуациях и в меньшей степени посвящена теории.

Менеджмент, как таковой, автор определяет тремя областями, каждой из которых посвящен отдельный раздел. На последних страницах книги вы встретите довольно сжатое резюме прочитанного, что позволит проверить насколько полно усвоен материал.

В целом мое мнение о книге – в ней есть множество советов, которые можно применить на практике. Изложен материал в достаточно забавной манере, что не заставит скучать.

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Сначала бросился в глаза тот факт, что книга ориентирована на тех, кто работает в корпорациях - приведены методы \"борьбы\", что категорически не понравилось, так как такой стиль работы меня отталкивает, хотя наверное в современных ТНК по-другому не выжить. Тем не менее, на протяжении всей книги встречаются полезные советы, некоторые пересекаются с Getting things done Дэвида Аллена, но это только плюс, можно закрепить материал, который не запомнился.\nВсего в книге 4 главы: IQ, EQ, PQ и MQ, все вместе представлено в виде формулы: Intelligence quotient + Emotional quotient + Political quotient = Management quotient, в каждой главе приводятся советы для повышения отдельных коэффициентов.\nМного хотелось процитировать, жаль, что книга бумажная и не моя)

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Глава 1. IQ-способности: проблемы, задачи и деньги.

Начните с конца: сосредоточьтесь на итогах\nЭффективный менеджер руководствуется стремлением к результатам и достижению цели. Это формирует определенный стиль мышления – очень прагматичный, стремительный и совершенно непохожий на те, которые описывают в книгах и изучают в институтах. Главное – достижение, а не активность. Учебники ищут идеальный ответ, но идеальное решение – враг практического решения. Поиск идеала приводит к бездействию. Практические решения приводят к тому, что требуется хорошим менеджерам, – к действию.

Дальше...

\nСосредоточиться на результатах, значит постоянно отвечать на следующие вопросы:\n– каких результатов я хочу добиться?\n– каких результатов ожидает другой человек?\n– каковы минимальные действия, необходимые для достижения результатов?\n– каковы последствия этих действий?\nДобейтесь результатов: работайте и вникайте:\n– работать больше\n– работать умнее\n– определить основной план\n– играть с цифрами\n– управлять людьми, чтобы достичь результатов\nПринимайте решения: быстро развивайте интуицию\n– действовать, а не анализировать; предпочтение практическим, а не идеальным решениям; привлекать других людей для обсуждения; брать ответственность\n– можно ли выделить в ситуации знакомый паттерн?\n– для кого важно это решение и почему?\n– кто-нибудь вообще знает ответ?\nРешайте проблемы: развивайте методы, схемы, инструменты\n– какую именно проблему вы пытаетесь решить?\n– сосредоточьтесь на причинах, а не на симптомах\n– расставьте приоритеты\n– методы решения проблем: анализ рентабельности, SWOT-анализ, полевой анализ, многофакторный анализ, «рыбий скелет», ТРИЗ\nМыслите стратегически: изучите основы, особенности, примените классический подход\nОпределите бюджет: в значительной степени это и политический вопрос\nМенеджеры относятся к цифрам так же, как адвокаты – к фактам: они пользуются цифрами и фактами выборочно, чтобы подкрепить свои аргументы, а не найти истину.\nУправляйте издержками\nИспользуйте Excel для иллюстрации, а не в качестве чистой математики\nЗнайте свои ключевые цифры, но… умейте ими манипулировать

Глава 2. EQ-способности: общение с людьми

Мотивация: как создать добровольных последователей\nТеория Х (ленивы) и Y (вовлечены); это не черно-белая картина; как себя ведет менеджер, в ту сторону смещается поведение сотрудников. Иерархия потребностей Маслоу (вариант автора):\nЗолотое правило мотивации – покажите, что вам небезразлично будущее каждого члена команды.\nВлияние: правила убеждения\nПринципы влияния: алчность (соответствует потребностям роста Маслоу), страх (оборотная сторона алчности: «если не сделаете то-то, вас уволят), праздность (покажите, что ваше предложение облегчит жизнь, а не усложнит), риск (как и праздность, риски следует преодолевать).\nКоучинг: задачи, обзор, варианты, результаты\nДелегирование: лучше и меньше\nРешение конфликтов: забудьте о страхе, научитесь слушать\nНеформальная обратная связь: как негативное сделать позитивным\n– позитивность, конструктивность\nСамоуправление: личный EQ\nЭффективное распределение времени: активность лили достижения\nКак выжить в менеджерском марафоне\nПравильное поведение: чего хотят менеджеры на самом деле

Глава 3. PQ-способности: как получить власть чтобы добиться целей

Семь ключевых источников власти: как заручиться политической поддержкой\nДеньги, информация, навыки, клиенты, доступ, разрешения, ограниченные ресурсы\nКак получить власть: власть в центре, власть на задворках\nПолитическая поддержка: как стать незаменимым\nСоздайте коалицию, распределите в ней роли: игрок, крестный отец, пользователи, стражники, солдаты, технократы, наставники.\nПрименение власти: достижение целей\nИскусство неразумного менеджмента: беспощадность\nПолитические игры: нравственность и выживание\nУмение контролировать ситуацию\nЧто такое видение? Цель, путь достижения цели, чем вы можете помочь, текущая ситуация.\nУправление изменениями: люди, а не проекты\nЧто значит создать условия для успешной реализации изменений? Правильно выбрать проблему, правильно выбрать крестного отца, правильно сформировать команду, правильно организовать процесс.\nЛюди и изменения. Методы воздействия на сотрудников путем изменения:\n– обязанностей\n– методов работы\nПринципов организации процессов\nПринципов оценки, вознаграждения и признания\nПоведения людей; изменение культуры в самом широком смысле\nДесять законов власти: как развивать PQ\n– возьмите контроль в свои руки\n– создайте связи\n– сыграйте роль\n– действуйте быстро\n– сражайтесь\n– избирательно проявляйте неблагоразумие\n– идите туда, где сосредоточена власть\n– используйте неопределенность\n– нацельтесь на результаты\n– используйте рычаги власти, а то потеряете их.

Глава 4. МQ-способности: как управлять своей жизнью

Исследование автора показало, что большинство менеджеров учатся у коллег, руководства, людей, ставших для них примером для подражания, а также на собственном опыте.\nТакой подход неплох, но существует три проблемы:\nОпыт может быть неправильным\nМожно выбрать не тот пример для подражания\nСреди окружения может не быть достойного примера.\nПоэтому, как сказал Деминг: «Знаниям нет замены»\nМQ можно использовать в качестве инструмента оценки способностей менеджера\n(ШПАРГАЛКА ДЛЯ МЕНЕДЖЕРОВ)\nIQ-способности: проблемы, задачи и деньги\nНачинает с конца: видит желаемые результаты для себя и других, упрощает проблемы, сосредоточившись на конечных целях\nДостигает результатов: формулирует четкие ожидания (цели и сроки) и выполняет их: берет на себя ответственность и может продемонстрировать конкретные достижения\nПринимает решения: быстро анализирует, что эффективно, а что неэффективно в бизнесе (развивает деловое чутье и интуицию), склонен к действиям\nРешает проблемы: сосредотачивается на практических, а не на идеальных решениях; решает проблемы с помощью/через других людей, убеждая их в своей правоте и заручаясь их поддержкой\nМыслит стратегически: понимает приоритеты топ-менеджеров и корректирует личные планы, поддерживая более широкие бизнес-задачи\nУправляет бюджетом: планирует реалистичные, максимально простые задачи; хорошо разбирается в политике бюджетного цикла\nУправляет расходами: готов к тому, что в конце года придется напрячь все свои силы; знает, где накоплены ресурсы; успешно обговаривает любые изменения в бюджет\nСоставляет электронные таблицы и отчеты: знает основные показатели бизнеса и, опирась на них, регулярно проверяет те или иные предположения\nРазбирается в цифрах и показателях: понимает, как с помощью цифр убедить людей; использует процесс одобрения и подтверждения, чтобы заручиться поддержкой\nEQ-способности: общение с людьми\nМотивация людей: проявляет искренний интерес к команде и имеет преданных сторонников\nВлияние на людей: умеет слушать, понимает цели и потребности других людей и создает коалицию в поддержку действиям, объединяя цели и задачи разных людей в организации\nКоучинг: помогает другим найти эффективные методы работы; понимает, что разные люди добиваются успеха разными путями; не навязывает единый стиль работы\nДелегирование: делегирует важные задачи, которые развивают людей, а также повседневные задачи; формулирует четкие и последовательные требования; не ищет виноватых\nРешение конфликтов: разряжает обстановку, а не подливает масла в огонь; понимает, в каких сражениях стоит участвовать, а каких лучше избегать\nНеформальная обратная связь: развивает членов команды с помощью быстрой и позитивной обратной связи; вместо проблем сосредотачивается на решениях и побуждает действовать\nСамоуправление: понимает, что его мотивирует и как он воздействует на окружающих, и подстраивается под разные ситуации и под разных людей\nЭффективное распределение времени: имеет четкие цели и приоритеты в краткосрочном, среднесрочном и долгосрочном периодах, от которых он не отклоняется без особой необходимости; сосредоточен на результатах, а не на деятельности\nКак выжить в менеджерском марафоне: сохранять контроль над ситуацией даже в неблагоприятные времена; полноценно отдыхать и расслабляться, постоянно размышлять, учиться и развиваться\nИзучение правильного поведения: демонстрирует поведение, наиболее ценимое в организации; настроен позитивно, профессионален и сосредоточен на людях\nPQ-способности: как добиваться целей\nСемь ключевых источников власти: понимает, как стать незаменимым сотрудником для компании, развивает в себе соответствующие способности, стремится к необходимой для этого власти\nКак получить власть: имеет конкретные достижения и заслуги; активно ищет подходящие возможности; не ждет, когда ему что-то предложат, а сам проявляет инициативу и действует.\nПолитическая поддержка: знает, где сосредоточена власть; создает союзы с ключевыми властными фигурами; стремится к тем должностям, которые обеспечивают долгосрочное карьерное развитие\nПрименение власти: стремится к власти не ради статуса, а ради достижения большего; сосредоточен на достижениях, а не на вознаграждении\nИскусство неблагоразумного менеджмента: знает, где и как сражаться и развивать способности людей, нарушая их комфортное состояние\nКак сказать «нет» своему начальнику: ищет альтернативные решения и задает умные вопросы, чтобы убедить руководителя изменить свое мнение, причем так, чтобы не пришлось открыто говорить «нет»\nВласть и честность: внушает доверие, основанное на честности, даже в самых сложных ситуациях, и на неукоснительном выполнении обещаний\nВзять контроль в свои руки: обладает четким и убедительным видением того, что важно, что следует изменить и как это сделать\nУправление изменениями: сосредоточен на создании политической коалиции в поддержку изменений; сосредоточен на преимуществах, действиях и результатах, а не на проблемах; больше сосредоточен на людях, чем на проектах\nЛюди и изменения: помогает людям преодолеть трудности и эмоциональные проблемы, связанные с изменениями.

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новой информации, требующей ответной реакции, изменений, адаптации; • недостаток времени на то, чтобы поработать одному.

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1. Каких результатов я хочу добиться? 2. Каких результатов ожидает другой человек? 3. Каковы минимальные действия, необходимые для достижения этих результатов? 4. Каковы последствия этих действий? Постоянно задавая себе эти вопросы, вы обнаружите, что в большинстве случаев туман рассеется, позволив вам мотивировать команду на действия.

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политический менеджмент

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способностей членов команды и возможности оказания им помощи в совершенствовании;

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