Как начать свой гостиничный бизнес и преуспеть в нем? Из книги вы узнаете, как составить бизнес-план и бюджет своего малого отеля, даже если никогда этим не занимались, как спланировать отель, который будет удобен и постояльцам, и обслуживающему персоналу, что требовать от архитектора и строителей, как и где искать клиентов, не имея для этого достаточно средств, точно формировать услуги и цены, а также правильно отбирать, контролировать и поощрять персонал. В книге приведены реальные и успешно работающие процедуры и методики, основанные на богатом опыте автора.

Издание предназначено тем, кто планирует заняться гостиничным бизнесом, а также будет полезно владельцам и управляющим малыми отелями.

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Выбирал книгу на тему создания и содержания малого отеля, выбрал эту. Удобный формат, хорошее качество печати, в конце книги – глянцевые вставки с цветными иллюстрациями. О пользе содержания здесь уже много сказано, от себя могу лишь добавить, что очень порадовала ясность, структурированность изложенного материала, а также наличие нормативных актов, примеров необходимой документации и т.д. В целом, считаю данную книгу весьма полезной, как для профессионалов в области гостиничного бизнеса, так и для тех, кто только помышляет об этом…

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Книга поможет вам не потерять кучу денег при создании своего отеля. Расскажет о трудностях которые вас ожидают. Всем желаю прибыльных отелей)

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Из всей книги мне понравилась идея о виртуальном туре!написано легко,быстро читаемая,автор отображает свой опыт,интересно было узнать о нем

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Книга очень полезная. Содержит большое количество информации для развития гостиничного бизнеса как новичку так и профессионалу. Книга структурирована так=, что ее чтение доставляет одно удовольствие.

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Хорошая книга, по существу. Легко читается, хорошие наглядные таблицы, списки. Но, наверняка, есть что-то более актуальное.

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Гостиничные услуги не требуют обязательного лицензирования и сертификации. Тем не менее в некоторых случаях отелю необходима добровольная сертификация и классификация. Отель хочет получить определенную категорию (звезды) – для этого необходимо пройти сертификацию на соответствие гостиничным услугам и классификацию Ростуризма. Подробнее об этом написано в следующих разделах книги. Отель работает с иностранными гостями, и ему необходимо оказывать им визовую поддержку. Это возможно только при получении так называемого референс-номера в Министерстве иностранных дел РФ. Такой референс-номер может получить только туристическая фирма, которую необходимо будет открыть при отеле, после чего подать заявление на получение референс-номера.

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Для гостиницы небольшого размера основной задачей является возможность максимального использования номерного фонда. Одним из ключевых моментов использования номеров в любой гостинице является возможность предоставления как номеров TWIN (кровати раздвинуты), так и номеров DOUBLE (кровати сдвинуты или установлена единая двуспальная кровать). Для того чтобы любые клиенты и группы получали такие номера, которые ими востребованы, предлагается использовать гостиничные основания (кровати) размером 90 × 200 см без деревянной окантовки, которые могут как раздвигаться, так и устанавливаться вместе, двигаясь вдоль пристенной панели. Поскольку на таких основаниях отсутствует деревянная окантовка, то в сдвинутом состоянии они представляют

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компьютер; • принтер; • копировальный аппарат; • сканер; • телефонная станция; • факсимильный аппарат; • кнопка тревожной сигнализации; • монитор системы видеонаблюдения; • контрольно-кассовый аппарат или фискальный регистратор; • терминал для приема кредитных карт; • домофон; • настенные часы; • блок выключателей/переключателей для обслуживания световых приборов лобби, системы централизованной вентиляции и кондиционирования и пр. Кроме оргтехники и технических средств здесь же должны уместиться: • необходимая документация (папка с анкетами гостей, кассовый журнал, журнал регистрации иностранных граждан, книга отзывов, журнал регистрации

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владельцам отеля Shelfort,

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Основной тип номеров, который должен использоваться в отеле, – это двухместные номера, потому что при наличии двух кроватей вы всегда сможете сдать этот номер и одному человеку, а вот одноместный номер для двоих сдать проблематично (см. фот. 9 и 10 на вклейке). Это не значит, что в отеле не должно быть одноместных номеров, которые стоят дешевле и также пользуются спросом. С другой стороны, их наличие может быть продиктовано планировочными

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